Suspension of Travel Insurance Sales
Given the evolving COVID-19 Coronavirus pandemic and its unprecedented impact across the world, we have made the difficult decision to suspend sales of our travel insurance products at this time.
If you already have a Columbus Direct policy, this won’t affect you. Your cover remains in place and you remain our number 1 priority. For further information as to cover provided in relation to coronavirus, please read our Coronavirus Information for Existing Customers.
24/7 Emergency Assistance
Policy holders can call the following number for worldwide emergency medical assistance.
+44 (0) 207 902 7405
Reverse charge calls will be accepted
If you need to file a claim under your travel insurance policy, please contact our claim handlers.
+44 (0) 1444 442 260
Visit our contact page for email and fax details.
If you have any questions about your policy then our customer service team will be delighted to help you.
+44 (0) 208 253 5087
Prefer to email? Visit our contact page for details.